Returns and exchanges Policy
All Sales are Final!
We do not accept any returns or exchanges, no exceptions.
Our products are hand made and made in small batches. With that said, no two products will ever be identical, so slight differences in size, smell, color or consistency is not abnormal.
If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date.
If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date.
Packages that are returned to the sender (Mama Francois) will be refunded; shipping charges will not be refunded.
Shipping/ Fulfilment Policy
Unless otherwise noted, orders are typically processed to be packed and shipped out within 1-3 business days. Please allow package to arrive within 2-5 business to its destination. The time frame doesn’t take into consideration the time in which it takes to get the order delivered to you from the United States Postal Service (USPS).
The pricing of shipping costs are not regulated by the company, but instead dictated by the current USPS rates which will take the weight and the shipping destination to determine the price.
The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier and the company is not responsible for the package not being delivered in that time frame.
We as a company are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. Our company will assess the appropriate solution to any delivery issue.
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